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Cancellation & Refund Policy

Last updated: 8 November 2026

This policy explains how Dr. Shah handles cancellations and refunds. All payments are processed securely by Razorpay; we never see or store your card or UPI details.

1. Consultations

  • You can cancel or reschedule yourself from My bookings up to 12 hours before the session.
  • Cancelled 12+ hours before: full refund to the original payment method.
  • Cancelled within 12 hours, or missed without notice (no-show): not refundable, except genuine emergencies at our discretion.
  • If the doctor cancels or can’t join, you choose: a new time at no cost, or a full refund.
  • If a session is cut short by a technical problem on our side, we’ll offer a free follow-up or a refund.

2. Programs and courses

  • Paid programs can be refunded in full within 7 days of purchase if you have completed less than 20% of the lessons.
  • After that, programs are not refundable because the content has been delivered digitally.
  • Certificates already issued are withdrawn when a program is refunded.

3. Shop products

  • Physical products can be returned unused, in original packaging, within 7 days of delivery. Return shipping is paid by you unless the item arrived damaged or wrong.
  • Damaged or wrong items: tell us within 48 hours of delivery with a photo, and we’ll replace or refund at no cost.
  • Digital products and opened consumables are not returnable unless faulty. See also our Shipping & Returns page.

4. Paid twice by mistake?

If you are charged twice for the same booking, program or order (for example after a slow network or pressing pay twice), the extra payment is refunded in full. Our system flags duplicate payments automatically for the admin team; you can also write to us at support@example.com with the payment IDs.

5. How and when refunds are paid

  • Refunds go back to the original payment method only (card, UPI, net banking, wallet).
  • We start the refund within 2 working days of approval. Razorpay and your bank usually take 5–7 working days to show it.
  • You’ll get an email when the refund is started.

6. Contact

For any refund question, email support@example.com or use our Contact page. We reply within 2 working days.